Attitudes, Emotions & Ethics

Chapter 4 mental attitudes, Emotions & Ethics Learning Points: 1. Individual differences relate behavior in organizations. 2. Attitudes, emotions, and moral philosophy combine with personality, perception, and attribution to make people unique. 3. Individual singularity is a study managerial challenge, and it is one reason in that location is no single best way to manage people. A.(a)Attitude : P.108 A psychological tendency expressed by evaluating an entity (a person, an mark or situations) with well-nigh degree of favor or disadvantage (usually refer to animals, coworkers, colleagues, your profess appearance, religion and politics). b) Attitude includes 3 components (ABC Model) 1) scratch (Emotion/feeling) It is measured by physiological indicators, such as jumble response or origin pressure (skin turns red, high blood pressure if you argon angry or dislike something). 2) behavio ural Intentions Intention to work according to your attitude. e.g. If your attitude toward women in heed is positive, then you impart be supportive & cooperative. 3) Cognition (thought) It refers to a persons perceptions or beliefs. e.g. I believe women who stack are bad. reflects the cognitive component of an attitude. B.

Cognitive Dissonance (clash) A state of focus that is produced when an individual experiences conflict between attitudes and behavior. e.g. A salesman is required to transport damaged TV for ample dish out price, without telling the rectitude to customers . This creates conflict : concealing informa! tion is wrong (attitude) but has to sell defective TV (behavior). What will the salesman do in edict to reduce this tension? Managers should do : They should be aware of the emergent change of behavior of the workers. C.(a)How Attitude is form : 1) By commit Experience Special features : *attitudes that held are...If you want to get a full essay, order it on our website: OrderEssay.net

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