Service Management

Running Head : SERVICE MANAGEMENTInsert NameInstitutionNorth County Breast Screening UnitOne of the around common causes of death in the UK is breast cancer . The most affected areas are England and Wales where are full(prenominal)er cases of mortality pass judgment are experienced . This makes the health problem a topic crisis that requires the formulation of strategies by the presidency aimed at putting the position under control and to improve the health of the nation at largeNorth County Breast Screening Unit was set up to admirer in screening of the patients . The problem is that the number of patients is higher compared to the government target as well as the level of operate that was being offered . The quality of service offered to the patients is below the required received . The needs of the patients are not catered for accordingly .

The patient gratification survey that was conducted to get the information about the expectation and intuition about the operate offered and areas that need improvement indicated that a peck has to be doneBoth screened as well as diagnosed patients had different expectations about the quality and type of services they would wish to receive Screened and diagnosed patients expect the level of communication between them and the staff members to be impelling . The level of competence among the staff members was also an issue that the patients had high anticipation about in addition to reliability of the services offered by the facility and privacy accorded to...If you want to get a full essay, order it on our website: Orderessay

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