After the Rebound: How Can Indian Bpo Differentiate Itself?

After the Rebound: How Can Indian BPO Differentiate Itself? publish: September 09, 2010 in India Knowledge@Wharton Mani Subramaniam, the Indianapolis-based head of line of work consultatory ser frailnesss at Indian IT firm Wipro Technologies, recently had a brush with technology penetration in Bangalore. A jurisprudence officer had pulled over his driver for running a avocation light. Subramaniam expected his driver to settle the infraction with a apprehensive currency note. Instead, the officer took out a Blackberry device, check over the drivers violation records and chided him for the third traffic transgression in three months. A ticket was in order, the officer decided. Subramaniam shared this experience at a board discussion titled, aegis Presents Outsourcing & Technology: Global Integration, at the Wharton India Economic Forum in Philadelphia earlier this year. Indias IT revolution is increasingly penetrating newer areas of its economy crosswise government services, health care and education, he and his fellow panelists noted. Indias business process outsourcing (BPO) companies have rebounded from the globular economic downturn with a growing domestic market, increased Wall Street cart on U.S.

companies to cut costs by offshoring non-core activities, and new opportunities in health care and other industries, the panelists said. But they also reckon new rivals in other emerging economies like Egypt and Sri Lanka, a thinning wage-arbitrage advantage and pressures within the U.S. against offshoring. Their next challenge is to go steady new business and pricing models and offer higher value-added services. A Rubber-band Rebound Where are we headed? asked P.K. Agarwal, chief technology officer of the State of California, and the panels moderator, referring to the Indian outsourcing industrys current trajectory. The industry has recovered from the global economic recession in a rubber-band effect, responded Monty Singh, senior vice president of GE spinoff Genpact, Indias largest... If you want to get a effective essay, order it on our website: Orderessay

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