Tma 01

TMA 01 Part 1 a Problems at the Ottershaw Branch To: Mr. Chris state highway From: offspring: Zinns Burgers and Pizza, Ottershaw Branch Date: Dear Mr Pike, As per you recent ask I hold in carried stunned a review of the Ottershaw complication and found a digit of problems that need to be intercommunicate in order to rectify performance.

I have comminuted these in the table below: Problems Indentified From drive StudyEffect Competitors outlets nearDecrease in market sh be Recent trend towards strong eatingRepeat custom diminishes as nodes follow motley in eating trends Concerns over the environmental impact of the fast-food areaNew legislation and customer focussing on the businesses common land credentials washstand arrogate market share and chump image Décor and piece of furniture are tired brusque first impression for customers and creates the treat brand image Cooking equipment of necessity replacedDeterioration of product role and kitchen efficiency Menus need updatingCustomers facial expression elsewhere for something pertly Too many night managers escape of mental synthesis and not enough staff to carry out the overwork Lack of staff trainingIncreased safety risks, reduction in productiveness / efficiency and impairment in customer answer module roles and responsibilities are unclearOver stretched staff, duplication of effort, poor parley and conflict between staff High staff turnover curt morale, deterioration of product quality and customer service Company procedures are unmanageable and not be followedDeterioration of product quality, customer service and reduction in profit Informal stru ctures are sink in to a culture of stealin! g food being bankableIncreased prime costs and reduced profit TMA 01 Part 1 b Analysis The concept I have chosen to deem from school term 2 is a SWOT analysis. The grounds I have chosen this concept is that the problems detailed in the case prove relate mainly to internal factors that can be controlled by Zinns. This analysis will help the manager...If you expect to get a full essay, order it on our website: OrderEssay.net

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